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Illustration: People are moving through an abstract labyrinth like scene.

Illustration by © Sean McSorley

A Big Welcome to all students from Academic Support!

The following information is provided in addition to the University’s privacy and transparency statement for students, and covers certain features provided through the site.

As part of UAL’s systems, Academic Support Online collects the following information: Student ID
Email Address (UAL)
Level of study
Year of study
IP Address
Location (City)
Operating System
Screen Resolution

Your information is uploaded to Academic Support Online from an extract provided by the University’s student identification system (the UAL login system). Separate technical information such as your IP address is collected by the Google analytics platform. Academic Support Online is hosted on a dedicated server hosted by UAL IT Services.

We will use what you write on the tutorial forms to arrange any support you require in your tutorial. Please add comments to help your Academic Support (AS) tutor get a sense of what might be helpful for you in advance of the session.

Anonymised data will be used to report on AS usage patterns for the Library and Support Services department and the University’s Central Planning Unit. You will not be identifiable form this information.

What you write will be accessible to staff working in Academic Support only. It will not be shared with any member of your Course team unless you specifically request that we do so. If you would like us to liaise with a course tutor, please email your College Academic Support Administrator. Students cannot access each other’s data.

The data will be held in the Academic Support Online database. This is held on University servers and access is limited through permission settings. All members of staff are contracted through the University and are therefore bound by the contract terms, including commitments to protect student and staff data, in accordance with the Data Protection Act – see University guidance on privacy. Your tutorial notes remain available to you on the site until the end of the academic year.

Information may be retained for up to three academic years so that patterns of student demand for tutorials can be analysed.

Any questions?

Please do get in touch with us on

Our commitment and legal obligations

We commit to ensuring the communications we produce are clear and accessible to the widest range of people. We recognise our obligations under The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and the Equality Act 2010.

Web standards and technologies

We have developed the Academic Support Online environment so that it works on the widest number of devices and web browsers as possible. The site has been tested with disabled users, as well as automated accessibility testing software. It is also compatible with assistive technologies.

This website uses HTML 5 (HyperText Mark-up Language) and CSS (Cascading Style Sheets) to render content. We have also used other technologies including JavaScript on certain areas of the website.

We’re working hard to make the website conform to level AA of the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1). We recognise we have more work to do to achieve this.

Technical information about this website’s accessibility

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Contact us

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us.

Alternative versions

If you are not able to access a service or content on the website, contact The Academic Support - Please include details of the content you need and the required format. We will then work with the team who own the service/content to get you what you need.

Issues and complaints

To report an issue with the website or to make a complaint, please contact The Academic Support Online team -

We aim to provide you with an initial response within 48 hours and will provide clear information about how we will deal with your enquiry.

If you feel we have not answered your complaint satisfactorily, please contact us again. We will escalate your complaint to Richard Parry – who will work with the team who provides the service/content to get you a response.

This statement was prepared on 24.06.2019. It was last updated on 24.06.2019.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).